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Estonians are renowned for their social charm, and for good reason are considered second to none in business. Here follows an exemplar of such, when an order from a motorcycle gear and accessory store was unable to be realised in full.

Email from “Moto24”: Tere! Tänan esitatud tellimuse eest. Oxford Aqua T-50 Roll Bag - Grey/White toode ei ole kahjuks saadaval. Parimate soovidega / Best regards, Moto24

Hello! Thank you for your order. Oxford Aqua T-50 Roll Bag - Grey/White is unfortunately not available. Best regards

I was a little unsure of how to proceed, but figured I could try asking for a different similar item. They all appeared to be in stock on the website.

Tere! Tänan kirja eest. Kas Teil on hoopis see? (link) Kõike head, Amelia

Hello! Thank you for your email. Do you have this one instead? All the best

Hello! Unfortunately also currently out of stock.

Hello! How about this? (link) Best

Hello! Not available.

Hi! Okay! How about (link) ?

Hello! Not available. All the oxford models are not available unfortunately. If website not showing availability then item is not available from warehouses.

Hello, Oh, okay! It’s not clear since the one in the original order (link) shows as “dispatch in 4 days”. How about this one? (link) It says dispatch in 5 days.

Hello! System is not working as expected unfortunately. Link is not active.

Hello, Works for me! Here’s a screenshot: (picture of a bag on their website showing stock). SKU is (sku).

Hello! Thank you. Currently 1pc available from supplier warehouse.

Hello, OK! Can we substitute that for the unavailable bag in the order?

Hello! Yes, will add it to roder.

They did not refund the difference between the original item and the one I requested, but given the level and speed of service I received in lieu, I didn’t even feel like asking for it!